About Kissaki Studios GmbH: 

Kissaki Studios GmbH is an innovative game development company based in NRW, Germany. We are the creators of Mindbug Online, a digital card game that brings a new dimension to a beloved physical game. With a passion for creativity and a commitment to excellence, we are dedicated to crafting engaging gaming experiences for players worldwide. 

  

Position Overview: 

We are currently seeking talented and passionate individuals to join our team as Community Manager & Customer Service Representative. You will be responsible for managing and engaging our Mindbug community on our communication platforms. The remote freelance contract will be for ~40 hours/month and a payment in function of the amount of handled support inquiries during the month. 

 

Responsibilities as Community Manager: 

  • You apply our internal moderation guidelines and cooperate with voluntary moderators and other CMs to maintain the Community platforms as friendly environments. 
  • You actively onboard and retain new players and address their questions, issues and concerns. 
  • You build sustainable and positive relationships of trust with our players and key-influencers. 
  • You keep our players informed about game updates, events and other important news. 
  • You provide regular feedback to the game team on community sentiment, trends, ideas and needs. 
  • You pro-actively plan and execute regular events to engage the community. 

 

Responsibilities as Community Manager: 

  • You help our players with questions, inquiries and issues regarding account, products and billing via written communication. 
  • You build sustainable and positive relationships of trust with our players. 
  • You forward possible bug entries and technical issues to our Developers. 
  • You resolve suspension-based issues with clear explanations. 
  • You take care of the knowledgebase management to provide helpful information for the players. 

 

Your Skills: 

  • You are a passionate gamer, ideally experienced with digital strategy card games like Marvel Snap or Legends of Runeterra. 
  • You are a team player with a high level of independence, self-organization and collaborative personality. 
  • You have previous experience in moderating an online community and answering players’ inquiries. 
  • You pay attention to detail and accuracy. 
  • You have the ability to maintain a positive and professional attitude in all interactions. 
  • You have good verbal and written communication skills in German and English. 

  

What We Offer: 

  • The opportunity to work on an exciting and innovative game project. 
  • A creative and collaborative work environment. 
  • Competitive compensation and benefits. 
  • Room for personal and professional growth. 
  • The chance to be part of a passionate team dedicated to making great games. 

  

How to Apply: 

Interested candidates are invited to submit their resume and a portfolio showcasing their work to jobs@kissaki.de. Please include „ Community Manager & Customer Service Representative Application“ in the subject line.
The application can be in German or English. 

  

Join us at Kissaki Studios GmbH and help us shape the future of digital card gaming with Mindbug Online. We look forward to receiving your applications and working together to create extraordinary gaming experiences.